Financial Institutions

Reading Time: 3 minutesHave you carefully examined your process for handling bank complaints lately? If not, you could be missing out on an opportunity to create happier customers and increase retention with better customer service. Every regulatory agency makes it easy for consumers to file bank complaints. In fact, since it began collecting …

Read moreMake Handling Bank Complaints Part of Good Customer Service

Reading Time: 3 minutesIt was a busy 2016 for accounting standards reviewers, and there are a number of accounting & auditing changes coming that financial institutions will want to be ready for. This two-part article covers several key issues to help you stay out in front in 2017. This year has been a …

Read moreRecent Accounting & Auditing Changes that May Impact You, Part I

Reading Time: 3 minutesIt was a busy 2016 for accounting standards reviewers, and there are a number of changes coming that financial institutions will want to be ready for. This two-part article covers several key issues to help you stay out in front in 2017. In Part I of this two-part article, we …

Read moreRecent Accounting & Auditing Changes that May Impact You, Part II

Reading Time: 2 minutesThe practice of many banks is to immediately recognize loan origination fees and costs directly to income and expense at the time of loan origination. This practice runs counter to Generally Accepted Accounting Principles (GAAP) and puts banks at risk of being out of regulatory compliance on call reports. Watch …

Read moreProper Recognition of Loan Origination Fees and Costs